Frequently Asked Questions

Johnson and Johnson Product Update

• Why can’t I get Acuvue Oasys 6 packs anymore?
• Are the contact lenses in the Acuvue Oasys 12 and 24 packs the same as the contact lenses in the 6 packs?

About euroLens.co.uk

• About euroLens.co.uk
• The euroLens.co.uk Satisfaction Guarantee
• How to contact euroLens.co.uk?

Ordering Contact Lenses Online

• How can I order my contact lenses online?
• What does a lenses' Availability mean?
• What delivery options does euroLens.co.uk offer?
• How much will carriage cost?
• What payments methods does euroLens.co.uk accept?
• Is it safe to pay with a credit card online?
• How can I cancel my order?
• How do I return an order?

My euroLens.co.uk Account

• How do I open my euroLens.co.uk Account?
• How do I update the information in my account?
• How can I look up my order's status?
• How can I access my account if I have forgotten my password?
• How can I change when I receive my reminder emails?
• I'm not getting emails from euroLens.co.uk. Help!

Affiliate Program

Referral Program

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• Referral Terms and Conditions

Corporate Policies

• Return Policy
• Privacy Policy
• Security Policy
• Terms and Conditions